After three successful events in Sofia and an outstanding one in 2017 in Burgas, we are delighted to announce the fifth Annual Outsourcing Conference, will be hosted in Varna - one of the fastest developing cities in Bulgaria, at the five star hotel “International”, Golden Sands, on June 8th, 2018.

From factories and warehouses to the emergency rooms and finance offices, the demand for reliability and productivity has led to increasing adoption of applications of the New Era. Many repetitive tasks now relegated to business process outsourcing are getting competition from innovative technologies.

What is the impact of digitization to the outsourcing industry? What are the possible scenarios for the development of the BPO industry? Are we witnessing just an evolution stage or the business will soon be radically reshaped to enter a New Age of development?
How will our Talent management reshape?

Does the value we are adding towards our clients needs an update as well?

As one of the leading worldwide outsourcing destination is Bulgaria capable to lead the way in the further digitization of business processes and set global trends? How would this reflect on the economy, the education and the foreign investments?

In a bid to answer these questions for a fifth year, the Bulgarian Outsourcing Association (BOA) will host the country’s most important gathering of outsourcing sector’s leaders, CEOs, C-level and senior executives giving a stage to strategic and in-depth coverage and independent point of view of the businesses and all stakeholders.



Varna, Bulgaria
Golden Sands


June 8th, 2018


INTERNATIONAL Hotel & Casino, Front Beach Alley, Golden Sands Resort, Varna 9007, Bulgaria



8:30 - 9:00


9:00 - 9:30

Welcome & Official Representatives Notes

9:30 - 10:15

Inspirational Key Note Speaker

10:15 - 11:00

Digitally shaped outsourcing. Digitalization disrupted traditional ways of working, enabled new business models, and opened up future horizons. What does it mean for the Outsourcing services in 2018?

11:00 - 11:30

Coffee Break & Networking

11:30 - 12:15

Innovation and Outsourcing? Usually innovation is connected with software and engineering. How come we are speaking about innovation in outsourcing and services… Well, that’s the wave, hand in hand with the digitalization.

12:15 - 13:00

Add Value or save costs, what to choose? Cost arbitrage is long time only a baseline trigger for any outsourcing decisions. In 2018 businesses need much more. Let’s look at the value that is expected and possible to be added to the internal and external clients.

13:00 - 14:00

Lunch break & networking

14:00 - 14:45

People, and People. In theory all sounds good, even great. Do we have the right partners, structures, people and skills to meet the recent trends in providing outsourced services and be competitive long-term.

14:45 - 15:00

Wrap up and Closing notes

15:00 - 18:00

Post Conference Sponsored Activities

19:00 - 20:00

Welcome Drink

INTERNATIONAL Hotel & Casino, Golden Sands

20:00 - 22:30

Gala & Awards Ceremony

Dress Code: Business Casual

INTERNATIONAL Hotel & Casino, Golden Sands

Key Note Speaker
Tim Cole

Key Note Speaker

Tim Cole is a German-American Internet researcher as well as a critic, often referred to as the “wandering preacher of the Internet”.Read more

Chris Halward

is Director of RQV Consulting, a firm that specialises in strategic sourcing relationship management. Read more

Christina Lucas

is currently the Site Leader and General Manager for AIG Bulgaria, Read more

Darina Peneva

is Managing Director of Stanton Chase Bulgaria with more than 20 years of proven track record in the executive search industry.Read more


Dobromira Manasieva

is the Head of HR of Experian Bulgaria, a goal-oriented HR professional, with more than 15 years management practice covering telecommunications and business outsourcing operations sector. Read more



is EMEA Service Leader at Deloitte’s Centre of Excellence for corporate site selection and foreign direct investment services. Read more

Ilia Krastev

is Member of the Board of Directors of the Bulgarian Outsourcing Association  and CEO of A Data Pro
Read more

Iva Todorova

is IBM Government and Regulatory Affairs Executive, a high skilled professional, providing public policy and government relations expertise.Read more

Ivaylo Guenov

is Concord’s Chief Technology Officer responsible for defining and leading our core Technology Capabilities group.Read more

Joseph Lazarus

is VP, Global Business Services and Managing Director Bulgaria at Louis Dreyfus Company Read more

Maia Milanova

is Member of the Board of Directors of the Bulgarian Outsourcing Association and General Manager of Cargotec Bulgaria

Mark Robinson

is presently driving Colliers International CEE regional research output and engaging with internal and external clients. Read more

Naiden Kostadinov

CPA, FCCA is a Partner at EY Bulgaria,  leading the Global Compliance & Reporting Services in EY for Bulgaria, FYROM, Albania and Kosovo. Read more

Peter Ivanov

is Manager, Entrepreneur and Virtual teams Expert with over 20 years of international experience. Read more

Plamen Tsekov

is Chief Executive Officer of ScaleFocus & Board Member of BOA Read more

Pressian Karakostov

is the Founder & CEO of Titan Gate fostering its two big international projects – PhoneArena and PubGalaxy.
Read more

Radek Havlin

is the Head of Citi bank’s Treasury & Trade Solutions Sales for Central Eastern Europe, based in Prague, Czech Republic.Read more

Rene Tomova

is a co-founder of the design thinking agency Creative Shower and is leading the Design Thinking Lab at Eleven Ventures.Read more

Stu Nutting

is the Chief Revenue Officer at Concord and leads the sales department.Read more

Tom Quigley

is the owner and CMO of QuigleyMedia
CEO, Emerging Europe Alliance for Business Services, Innovation and Technology Read more


is the recently appointed Managing Director of the Ingram Micro Global Business Services based in Sofia. Read more


General partners

In partnership with

Institutional Partners

Media Partners